When I was doing the white balverine quest there were two things that I found out. 1. there is no one at Knothole Glade so you can steal everything on the shop counters without having to worry about guards or other people. 2. When I was stealing something from a shop the balverine came back and hit me while I was in the middle of stealing. The exclimation mark that was above my head stayed there. It will stay there until you do another emotion.