Free Spins and Good Luck
Double Down Casino gives new players free spins on every new machine they play. Also, you have a better chance of winning on a fresh account than someone who has been playing the game frequently.
What many players do is create new, bogus accounts to exploit this, racking up tons of chips on each account.
Missing Chips and Disconnections
There are many users reporting that chips they have won while playing Double Down Casino have either been taken from their total, instead of added to it, or gone missing completely. Also, they are getting regularly disconnected from the game's servers.
These are known issues so it is worth contacting support to try to get a resolution.
If you find yourself missing chips or encountering glitches, it is far more likely to be the game than your connection.
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Free Spins and Good Luck...