There is a glitch in Moria that causes your game to freeze and prevent you from further progress. Use the following steps to avoid this problem. In the Mines of Moria, there is a large open room with an Orc. When you approach the door to the northeast, Gandalf tells you that the passage is blocked and that you must go deeper into Moria. Save the game at this point. If the game freezes, you can reload from here, then walk towards the doorway that causes the glitch. Press Start as your character is walking toward the doorway and the screen is fading. If done correctly, the save menu will appear as the screen is fading. Save the game, then continue it. The game will resume at the other side of the doorway.